The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and...
Paperback: 544 pages
Publisher: Cengage Learning; 4 edition (May 7, 2014)
Product Dimensions: 7.2 x 0.8 x 9 inches
Amazon Rank: 890292
Format: PDF ePub djvu book
reviews: Required for class. Better books out there, but if it is required by the course, there are not many options for a student, is there?Cengage, the company that produces this and other educational courseware, has outsourced its Mason, Ohio-based IT sta...
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